Relax Safely

Instead of a handshake, we greet you with a smile. We embody the need to maintain a physical distance while still taking care of all your needs - that's how we express our appreciation in these times. A safe check-in and check-out is also important to us. We're happy to help with the planning of your trip and transportation of your luggage or to organize your transfer from the trainstation or airport to the Hotel. And instead of using the gondola, we offer the possibility of traveling to the towns in the Arlberg region via our Hotel-operated shuttle. There is a fee for the shuttle.

The Reception desks in our Chalet and the Boutique Hostel are not staffed. Check-in and check-out takes place in the main building of Hotel Mondschein where you will need to sign the registration form and handle other standard check-in details. We are, however, still available around the clock to respond to your questions and requests. It is also possible for you to order your ski pass in advance in which case it will be available to pick up at the Reception desk. 

Please take advantage of the opportunity to settle your room bill on the evening prior to your departure and to pay with credit card. Accepted forms of payment are: bank transfer, PayPal, credit card (Visa, Mastercard)

We are limiting the maximum number of people allowed in public spaces at the same time. Additionally, through the use of floor markings and other methods, guests as well as employees are asked to maintain a minimum distance of 1.5 meters from other people at all times. We thank you in advance for your cooperation.

We have always paid close attention to cleanliness. Now we are cleaning more thoroughly than ever and we are, of course, carefully and constantly disinfecting all surfaces. This also includes the areas that are only accessible by our team and, of course, we take special care in the kitchen, as always. We are regularly disinfecting places that are frequently touched, such as light switches, door knobs, remote controls, key cards, elevator buttons, faucets, and in bathrooms.

Hand disinfectant dispensers have been installed throughout all of our buildings for guests and staff. Moreover, we have additional hand disinfectant available on every floor.

Our hotel guests are required to wear a mask covering their mouth and nose to the check-in (external guests to their seats). For our guests' protection, we continue to adhere to wearing masks: all of our employees with contact to guests wear masks or work behind protective panels.

Our employees have been provided comprehensive training with regards to the COVID-19 measures and are regularly tested for COVID-19. Additionally, Hotel Mondschein has appointed a COVID-19 response coordinator.

Our dining areas as well as the sun terrace have been adapted and offer plenty of space. Additionally, we disinfect all surfaces such as tabletops, menus, and wine cards after each use.

If you are unable to travel during the time of your planned stay with us due to a verified CORONA-19 sickness, a cost-free cancellation or rebooking is possible.

For safety reasons, our pool is closed until further notice. We ask you to allow for enough social distance to others and/or only visit the sauna area with members of your immediate family or household.

The health of our guests and employees is our top priority. Please adhere to the following information in case of symptoms of sickness:

• In case of sickness prior to embarking on your journey to our Hotel, we kindly ask you to stay home - protect yourself and those around you!
• If you experience coughing, shortness of breath, sudden loss of the sense of smell or taste, with or without fever, during your stay with us, please stay in your hotel room and call Reception immediately. We will contact a doctor and/or the appropriate health authorities with which we work and will take all necessary measures in accordance with the legally binding medical guidelines.